Frequently Asked Questions (FAQs)
1. How can I place an order at Zain and Best Restaurant?
You can place an order in several convenient ways:
Visit Us: Stop by our restaurant at No 3 Speaker Junction, Omons Street off Airport Road, Benin City.
Call Us: Reach our customer service team to place your order directly over the phone.
Order Online: Visit our website and follow the simple steps to choose your preferred meals, customize your order, and select a delivery or pickup option.
2. Do you offer home delivery services?
Yes, we provide fast and reliable home delivery services throughout Benin City. Whether you’re ordering lunch at work or dinner for the family, our delivery team ensures that your food arrives hot and fresh. We also offer real-time updates so you can track your order from preparation to delivery.
3. What is the delivery time for online orders?
Typically, our delivery time ranges between 30 to 45 minutes. However, during peak hours or due to unforeseen circumstances like traffic, delivery might take slightly longer. We always strive to keep our customers informed and deliver as quickly as possible.
4. Are there additional charges for delivery?
Yes, a nominal delivery fee applies, which varies based on your distance from the restaurant. The exact fee will be calculated and displayed during the checkout process when placing your order online.
5. Can I customize my order?
Absolutely! We understand that every customer has unique tastes. You can customize your order by specifying:
Your preferred spice level (mild, medium, or hot).
Choice of protein (goat meat, chicken, fish, or assorted meat).
Any additional requests, such as extra vegetables or reduced oil. We’ll do our best to accommodate your preferences.
6. Do you have vegetarian options on the menu?
Yes, we cater to vegetarians by offering a variety of plant-based dishes, including:
Vegetable Soup: Made with fresh leafy greens and spices.
Fried Rice and Jollof Rice: Prepared without meat or animal products upon request.
Fried Plantain and Potato Chips: Delicious sides that complement any meal. If you have specific dietary restrictions, please inform us when placing your order, and we’ll prepare your meal accordingly.
7. Do you cater to large events or private parties?
Yes, we offer comprehensive catering services for a wide range of events, such as weddings, birthday parties, corporate functions, and private gatherings. Our catering team works closely with clients to create a customized menu and ensures timely service. Contact us at least a week in advance for large orders to guarantee availability.
8. What payment methods do you accept?
We accept multiple payment options to make your experience hassle-free:
Cash on Delivery: Pay in cash when your order arrives.
Debit/Credit Cards: Secure card payment options are available for both online and in-person orders.
Mobile Payments: We also support mobile transfer payments for added convenience.
9. How do I know if my online order has been confirmed?
After placing your order online, you will receive a confirmation message via email or SMS containing:
Your order number.
A summary of the items ordered.
The estimated delivery time. If you do not receive a confirmation within a few minutes, please contact our support team for assistance.
10. What if I have a complaint or feedback?
We value our customers’ feedback as it helps us improve our service. If you have a complaint, suggestion, or compliment, feel free to:
Call Us: Speak directly with our customer service representative.
Email Us: Send your feedback to our official email address.
Visit Us: If you prefer face-to-face communication, our team is always ready to listen. We are committed to resolving any issues promptly and ensuring that your experience with Zain and Best Restaurant is always positive.